Privacy and Terms
Lou Allen understands your privacy is important. We value our customers and respect your privacy. This Privacy Policy describes the Personal Information we collect from users of this Site, why we collect it, how we use it and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use certain information. By visiting the Lou Allen website, www.louallen.com, you are accepting and consenting to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this site. Each time you use the Site, the current version of the Privacy Policy will apply. Any changes shall be effective immediately upon posting.
You can browse the site without telling us who you are or disclosing any personally identifiable information about yourself. We may track information provided to us by your browser, including the website you came from (known as the “referring URL”), the type of browser you use, the time and date of access, the content that you access and other information that does not personally identify you. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States. Lou Allen may also collect personal information when you provide it to us, such as providing us with your emails, addresses, registering for a user account on the Site, requesting e-mail updates or catalogues or reminders for events and special dates or if we ask you to participate in a survey or questionnaire, or when you submit comments, suggestions and the like to us via the Site or otherwise. Lou Allen may collect information in connection therewith such as your name, address, e-mail address, phone numbers and other relevant information. In addition, Lou Allen may store certain information when you purchase or return an item, provide shipping information for yourself or others or request a receipt, such as information your provide our third party processors, including, without limitation, transactional information based on your activities and purchases on the Site, and addresses you provide to ship an item to yourself or a third party. In addition we may store information we, or our third party processors ask you to submit to authenticate yourself. We also may store information provided by you with respect to dispute resolution, such as correspondence that you send to us. This Privacy Policy only covers information collected through this website, and does not cover any information collected offline by us, including information collected by our 3rd Party Wholesale Retail partners. We do not sell or rent personally identifiable information to third parties for their marketing purposes.
When purchasing Lou Allen products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site as a guest.
Lou Allen may use cookies from time to time. A cookie is a unique text file that a web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. Lou Allen may use cookies to personalize pages you view, mark or unmark links, or to remember your preferences. If you do not want Lou Allen to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our web site.
We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout the Lou Allen Website. Such information is not correlated with any personal information.
Your Lou Allen account information is password-protected for your privacy and security. Lou Allen will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
Please be aware that our site may contain links to other sites hosted by third parties. Lou Allen does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. We are not responsible for and have no control over the privacy policies of and use of information by third parties’ web sites that you link to from our web site, including, without limitation, any third party payment processor. Therefore, you should review such third parties’ sites and if any of such policies are not acceptable, you should not use such third parties’ sites or services. We are not responsible for the protection and privacy by such third parties of any information that you provide while visiting such sites and such sites are not governed by this Privacy Policy. We may also use third party service providers to serve our advertisements on the Internet. These advertisers may collect information about your visits and use of the Site through the use of pixel tags and cookies. Such information does not include your name, address or other personal information. Our service providers may use the information about your visits to our websites and to other websites to provide advertisements about Lou Allen products to you when you visit the Site or other websites.
Lou Allen may use the information we collect and the information you give us to provide services to you or provide information, e-mails, notices and reminders that Lou Allen thinks you may find interesting or useful, or that you specifically request. We also use your personally identifiable information to address problems, protect against error, fraud and criminal activity and to inform you about items, services, offers and updates on or with respect to the Site and our products and services. We also may compare and review personal information to identify users using multiple identifications or aliases and to check for errors, omissions and accuracy. We also use your personal information to improve the Site and to analyze usage of the Site. In addition, we may use your personal information to provide you information relevant to your use of the Site. If you do not want to receive communications from us, you should opt out of the receipt of such communications at customerservice@louallen.com
We want to communicate with you only if you want to hear from us. You may review and change your personally identifiable information by providing us with your new information by emailing us at customerservice@louallen.com. Upon your written request, we will deactivate your account and remove your personally identifiable information from our active database, but we can maintain your personally identifiable information in our records to be used for purposes such as fraud protection and to resolve disputes. Please note that it may take up to two weeks for your request to become effective.
You may share your purchases and interests from the Site through your use of social media, such as Facebook, Twitter, Pinterest and Instagram, but if you choose to do so, you may be sharing certain information of your profile elements and your comments. In addition, this sharing is subject to the terms of use and privacy policy of the applicable social media. We may use plugins from certain social media sites, such as Facebook Social Plugins, to allow you to use social media to share information with others about your activities and purchases on the site.